Privacy Policy
Your privacy matters to us
At The Skin Gym, your privacy is important. We are committed to being transparent and responsible when it comes to handling your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with Hong Kong privacy laws.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
Our privacy principles
- We comply with all applicable privacy laws in Hong Kong.
- We only collect personal information that is necessary to provide our services.
- We never sell or misuse your personal data.
- We will only use or disclose your information for the purposes we collected it, unless we have your permission or are legally required to do so.
What we collect
We collect different types of personal and sensitive information from you, including:
- Personal information
Your name, contact details, birth date, emergency contact, address, email, phone number, payment details, treatment history, and photos. - Sensitive information
Health-related details or other sensitive data (e.g. ethnicity, medical background) with your consent. - Automatically collected data
Your IP address, browser type, and activity on our website (via cookies and similar tools). - From third parties
Information from service providers, law enforcement (where required), or publicly available sources. - Publicly shared information
Any data you post publicly, including social media.
How we use your information
We use your information to:
- Deliver our services and fulfil appointments
- Process payments and manage bookings
- Communicate with you about treatments, promotions, or updates
- Respond to enquiries or complaints
- Improve our services and website
- Comply with legal obligations
We may also contact third-party service providers (e.g. IT, marketing, auditing, or analytics firms) to support our operations. These providers are bound by confidentiality agreements and are only given access to data relevant to their role.
Your consent
By using our services or providing your information, you consent to us collecting, storing, using, and sharing your personal data as described here.
Disclosure of personal information
We will never sell or rent your personal data. We may only share it:
- With service providers helping us deliver our services
- If legally required by authorities or court orders
- If necessary to prevent serious threats to health or safety
- With your explicit consent
If we are ever required by law to disclose your data, we’ll inform you whenever possible.
International transfers
Sometimes we may need to store or process your data outside of Hong Kong. We will only do this where adequate data protection measures are in place that are comparable to Hong Kong’s privacy laws. If such safeguards cannot be guaranteed, we’ll only proceed with your consent.
Data security and storage
We take the protection of your personal information seriously. Measures we take include:
- Secure servers and password-protected systems
- Locked storage for physical documents
- Staff and service providers bound by confidentiality
- Regular review and deletion of outdated or unnecessary data
Marketing and communication
By subscribing to our emails or texts, you agree to receive promotional updates from us. You can unsubscribe anytime using the link in our emails or by contacting us directly.
Cookies and tracking technologies
We use cookies and tracking tools (like web beacons) to:
- Monitor website performance
- Improve your experience
- Understand visitor behavior
These tools do not personally identify you. You can adjust your browser settings to decline cookies, but this may impact some website features.
Third-party links
Our site may contain links to third-party websites. We are not responsible for their content, data practices, or cookie usage. Please review their privacy policies before submitting any information.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Withdraw your consent at any time
- Ask us to stop processing or delete your data (subject to legal exceptions)
To do so, please email us at: TheSkinGymHK@gmail.com.
Retention of information
We retain your information for as long as needed to:
- Deliver services
- Fulfil legal and regulatory obligations
Once no longer required, your data will be securely deleted or anonymised.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our services after updates means you accept the revised policy.
